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Privacy Policy

Who we are

Our website address is:

Please read this Privacy Policy carefully before using the website, the Dolce Vita Experiences mobile applications, connected applications, and other online features including, but not limited to, emails, newsletters, text messages, and widgets (the “Services”) operated by Dolce Vita Experiences team (“us”, “we”, or “our”).

This Privacy Policy describes how we may collect, secure, process, and disclose your information.

This Privacy Policy may be updated from time to time. Please check it regularly to review any updates we may make.

  1. Personal information we collect

Account information

When you register or contact us through our Contact Form, we require personal information, including your given name, surname, and email address. If you choose to participate in certain features of the Services, such purchasing a product, we may require additional information such as, but not limited to, your booking email address and phone number.

Purchase & payment information

If you purchase a product via the website, we may collect and process information regarding the transaction, which may include: records of purchases and prices, records of product details, bank account information, invoice records, payment records, billing information, contact information, and payment transaction details.


When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Third-party information

With your permission, we may access your profile and other information from services such as Facebook.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you have visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Automatically collected information

We automatically collect basic logging data and device information when you use the Services. This information is collected whether or not you have created an account or logged in. Such information may include: information about how you use the Services, IP address, access times, hardware/software information, device information, unique identifiers, cookie data, and the pages that referred you to the Services.

  1. How we process personal information

We may process personal information for the following purposes: providing the Services to you, communicating with you, marketing our Services, managing our IT systems, conducting investigations where necessary, compliance with applicable law, and improving our Services.

Providing the Services

We process the information collected in order to operate, improve, develop, and provide the Services, including: processing payment information for purchases made via the Services, providing customer support, customizing your user experience, monitoring and correcting errors in the Services, and enforcing our Terms and Conditions and this Privacy Policy.

Communications regarding your activity & content

The Services provide several ways in which users may choose to interact with each other and with Community Content. We will, in certain cases and when we believe you have a genuine interest in receiving these communications, send you non-marketing communications about interactions from other Services users or our staff regarding content you have volunteered and regarding your own activity.

You may, at any time, update your notification preferences to disable some or all of these communications.

Communications regarding your purchases

If you choose to purchase a product or indicate your intention to purchase a product, then we may send you communications regarding that purchase and/or product. These communications may include, but are not limited to: transaction status updates, alerts regarding transaction errors, reminders to complete transactions, reminders of scheduled tour/experience dates of the purchased product if applicable, and requests to review the product.

Direct-marketing communications

With your prior consent, we may process your personal information to communicate to you information regarding the Services that may be of interest to you. We may send information regarding promotions, product offers, new features and Services, and other marketing information that may be of interest to you.

Even if you have provided prior consent, you may opt out of some or all of these direct-marketing communications at any time via your profile page, the Services, or by following the directions included in our emails to you.

Improving our Services

We use the information we collect to improve the Services. This includes: operating and maintaining our computing platforms and software, ensuring the integrity and security of data and computing platforms, analyzing audience and user engagement, testing and monitoring new features, and analyzing purchasing activity.


We use cookies to help us understand how our website is being used and how we can improve your experience on it. This type of so-called “analytics” cookies can provide us with anonymous information to help us understand which parts of our website interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our sites, and we also use them to help us monitor how our visitors reach our sites.

Financial & business management

We may use personal information collected from you in the course of our general business and financial management, including: planning and reporting, personnel development, sales, accounting, finance, and compliance with legal requirements.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information you provide in your user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

  1. Lawful bases for processing data

We process your data in accordance with one or more of the following legal bases:

  • Consent: We may process your information when we have asked for and you have given clear voluntary consent to process your personal data for the specific purpose for which we have asked.
  • Contract: We may process your information when it is necessary for a contract between you and us.
  • Legal obligation: We may process your information when it is necessary for us to comply with the law.
  • Legitimate interests: We may process your information when it is necessary for our legitimate interests in operating or promoting our business, unless this interest is overridden by your interests or fundamental rights and freedoms.
  1. Personal information we share

We do not share your personal information with marketers. We do not allow advertising companies to collect data through the Services.

Third-party data processors

We may share your information with third-party companies to: provide customer support, perform computing-related services such as, without limitation, maintenance services, computing platform services, monitoring of the integrity, performance, and security of the Services, and improvement of the Services, to process communications, including email, SMS, and mobile notification services, to process and monitor payment transactions, and to analyze how the Services are used.

These third parties may have access to your personal information to the extent required to perform these tasks. We maintain a data-processing agreement with all third-party data processors with which we share your personal information. These data processors are obligated to protect the confidentiality and security of this personal information and to process the data in accordance with applicable law, consistent with this Privacy Policy.

Other situations

We may make personal information available to third parties in these limited circumstances: (1) with your express consent, (2) when we, in good faith, believe it is required by law, (3) when we, in good faith, believe it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution, or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent required by law.

  1. Cookies, beacons, & similar technologies

We use technologies, such as cookies (small files stored on your browser), web beacons, and unique device identifiers to identify your computer or device so that we can personalize your user experience and monitor your usage of our Services.

We may use web beacons or similar technologies when sending you emails to determine whether the email has been opened and which links you click. We collect this information to ensure delivery and to monitor and measure the effectiveness of our communications.

You may block cookies or other tracking technologies via your browser, email client, or other technologies, but certain personalized features of the Services may be degraded or become unavailable.

  1. Your rights


We take all reasonable steps to ensure that your personal information is only kept for as long as it is needed. You have the right, under certain circumstances, to request that we erase your personal information that we have collected.

We may retain, in certain circumstances, some of your personal information if we are relying on our legitimate interests as our basis for processing this information, and this personal information is necessary to fulfil our legitimate interest. Examples include, but are not limited to: payment information required for legal and tax purposes, transaction details regarding products purchased required for bookkeeping, and records used in monitoring and preventing fraud and abuse.

Community Content you have volunteered may also be retained and remain public on the Services. However, at your request, we will disassociate this content from your personal information (i.e. “anonymize” the content).

Restriction of processing

In certain circumstances, you have the right to request that we restrict the processing of your personal information. You may request that we limit the processing of your personal information if: (a) you contest the accuracy of the information and we are verifying the accuracy of the information, (b) the information has been unlawfully processed and you oppose erasure, (c) we no longer need the personal data but you need us to keep it in order to establish, exercise, or defend a legal claim, or (d) you have objected to us processing your data and we are considering whether our legitimate grounds override your own.

Objection to processing

You have the right to ask us to stop the processing of your personal information for the purpose of direct marketing at any time.

Where we are processing your data based on our legitimate interests, you may, in some circumstances, request that we stop processing your personal information, except in cases where we have compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or where the processing is for the establishment, exercise, or defence of legal claims.

  1. Contacting us

If you have any questions or concerns about our Privacy Policy, please contact us via our Contact page:

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